ClearPoint LogicStatus

Major outage affecting platform services

As of Jun 9, 9:32 PM UTC

We are responding to an outage affecting core platform services. Updates are posted below as we have them.

Active incidents

MajorMonitoringStarted Jun 9, 8:02 PM

Agent runs failing to start

A subset of agent runs fail to start with a queue backlog. A fix is deployed and we are monitoring recovery.

Affected:Agent CorePublic API
  1. MonitoringJun 9, 9:22 PM

    Fix deployed; the backlog is draining. Monitoring recovery.

  2. IdentifiedJun 9, 8:27 PM

    Root cause identified: a queue consumer crash loop. Rolling out a fix.

  3. InvestigatingJun 9, 8:02 PM

    We are investigating reports of agent runs failing to start.

Services

Uptime, past 90 days
  • MeridianIdentity & access platform
    Operational
    90 days agoCollecting uptime dataToday
  • StudioWorkflow studio & editor
    Degraded
    90 days agoCollecting uptime dataToday
  • NexusData catalog & lineage
    Maintenance
    90 days agoCollecting uptime dataToday
  • Agent CoreAgent execution runtime
    Major outage
    90 days agoCollecting uptime dataToday
  • AnchorAudit & evidence store
    Operational
    90 days agoCollecting uptime dataToday
  • Public APIREST & GraphQL API
    Partial outage
    90 days agoCollecting uptime dataToday
  • Webhooks & eventsEvent delivery
    Operational
    90 days agoCollecting uptime dataToday
  • DocumentationDocs & developer portal
    Operational
    90 days agoCollecting uptime dataToday

Scheduled maintenance

In progressJun 9, 9:02 PM – Jun 10, 1:02 AM · 4 hr

Nexus catalog database upgrade

Upgrading the Nexus catalog database to a new major version. Catalog reads remain available; writes are briefly paused.

Scope:Nexus

Past incidents

June 2026

Subprocessors

Full list
ProviderPurposeRegion
Supabase Postgres (tenant data store)Primary tenant data store for Meridian, Studio, Nexus, audit-adjacent relational records, and platform records, hosted on Supabase-managed Postgres (RLS-isolated)Supabase-managed Postgres (US region)
Anthropic APIClaude API model inference for approved escalation and customer-explicit Anthropic routing.Provider-hosted processing regions
Google Cloud Vertex AIDefault Gemini model inference and Vertex embedding provider per ADR-0021 and ADR-0012.Google Cloud / Vertex AI configured regions; CPL primary workload region us-central1
OpenAI APIGPT-5.5 customer-explicit routing and approved code-strength model surfaces per ADR-0021.Provider-hosted processing regions
StripePayment processing, subscription billing, invoicing, and tax-required transaction records.United States / global Stripe processing regions
Supabase AuthCanonical identity provider for authentication, MFA, SAML SSO, and user identity lifecycle.Supabase hosted regions for CPL projects